HELP & SUPPORT
How can we help?
Clear answers about bookings, payments and your professional account.
Learn how to set up services, weekly hours, time blocks and promotions.
Read the guide →For customers
How does the €2 Glowly booking fee work?
For bookings using the current launch flow, Glowly collects a €2 fee to confirm your appointment. You can review the amount before paying.
When do I pay for my treatment?
Pay the treatment price directly to the professional at the venue. Glowly does not collect a service deposit in the current launch flow.
Can I cancel or reschedule an appointment?
Open your booking in the app to see the actions available for that appointment. Review any fee or refund information before confirming a change.
What happens if the professional cancels?
For supported Revolut bookings, Glowly initiates a refund of the €2 booking payment after the professional cancellation payment is verified. If your refund is delayed, contact support.
For professionals
How do professional subscriptions work?
Professionals can choose between Free, Starter, Professional and Premium. Paid plans are billed monthly; the professional account shows the available options and current status.
Is there a free plan for professionals?
Yes. The Free tier currently allows up to 10 bookings created per month. The app displays usage and available booking capacity.
Accounts & support
How do I reset my password?
Use “Forgot password?” on the sign-in screen. For eligible password-based accounts, Glowly sends a secure reset link by email.
How do I report an issue?
Use the available in-app reporting options or email support with your booking details and a short description.
How do I contact Glowly support?
Email [email protected]. Never email passwords, payment card numbers or verification codes.
STILL NEED HELP?
Talk to Glowly Support
Include your account email, relevant booking details and a short explanation. Never send passwords, payment card numbers or verification codes.
Email [email protected]