FEES & PAYMENTS

Clear charges before you book.

Last updated: 19 October 2026

For new bookings, customers pay a €2 Glowly Beauty booking fee online to confirm their appointment. The full service price is paid directly to the professional at the venue. Glowly does not collect a service deposit for new bookings.

What you pay

For example, a €90 service costs €2 online to confirm your booking, with €90 payable directly to the professional at your appointment. Any applicable promotion changes the service price shown before booking, not the €2 Glowly booking fee.

Customer cancellations

If you cancel a booking, the €2 Glowly booking fee is normally non-refundable, subject to your statutory rights. No service deposit was collected by Glowly for new bookings.

Professional cancellations

If the professional cancels, Glowly arranges the return of the €2 booking fee to the customer, or restoration of eligible booking credit when that was used. A separate cancellation charge applies to the professional and must be paid before cancellation is completed.

Failed or conflicting payments

If payment succeeds but the appointment cannot be confirmed, Glowly reconciles the payment and arranges a full refund. A failed or cancelled checkout does not confirm an appointment. A pending checkout may temporarily reserve the chosen time until payment is resolved or the hold expires.

Refund timing

Refunds go to the original payment method. Bank and card-network processing times vary. If a refund or booking status seems incorrect, contact [email protected].

Professional subscriptions and Boosts

Optional professional subscription plans and paid promotional Boosts are separate from customer booking fees. Compare professional subscriptions.

For details, read our Cancellation & Refund Policy, Terms & Conditions and Privacy Policy.